Experience
The Experience Behind the Brand
More than a decade of marketing, creative direction, and customer experience — brought together in one practice.
Client businesses have generated more than $100,000 combined through brand strategy and design work.
Freelancing and consulting since 2010.
The Journey
Tap a role to see the story.
The Toolbox
The tools behind the work.
01Google Analytics
02Mixpanel
03Tableau
04Klaviyo
05Meta Business Manager
06Campaign strategy
07Content strategy
08Customer journey strategy
Customer-experience roots
Where the customer instinct comes from
Premium, high-touch service is where her marketing learned to listen first.
Feb 2019 – Mar 2020
Travel Consultant, American Express
Served Platinum and Centurion cardmembers.
Apr 2018 – Apr 2019
Technical Support & Customer Experience, Apple
Apr 2023 – Apr 2025
Customer Support, Southwest Airlines
Education
Bachelor of Communications
Grand Canyon University · 2021
Associate Degree, Graphic and Web Design
Art Institute of Atlanta · 2015